The four workflows
Each workflow stands alone but shares the same backend: Google Sheets as system-of-record, Google Calendar for scheduling, and a unified booking pipeline so the owner sees every channel in one place.
A&R WhatsApp Assistant
Carpet Cleaning Co. · CalgaryOwner-facing WhatsApp control panel: book, update, and cancel appointments via natural language, with customer lookup against the responses sheet. Internal operations tool, not customer-facing.
A&R Chat Agent
Carpet Cleaning Co. · CalgaryMulti-channel AI chat agent that handles inbound customer inquiries, answers FAQs, and routes booking intents into the same scheduling backend as the WhatsApp assistant.
A&R Lead Intake
Carpet Cleaning Co. · CalgaryQuote-request intake automation triggered when a customer submits the booking form. Validates the lead, syncs to Google Sheets, and notifies the owner.
A&R Appointment Reminders
Carpet Cleaning Co. · CalgaryScheduled reminder system that pings customers ahead of their cleaning slot via messaging, keeping no-show rates low.
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